
The sampling technique used is cluster proportional random sampling. This study aims to see how big the quality of Basic Safety Training (BST) and Infrastructure Facility on Customer Satisfaction at Jakarta Merchant Marine Higher Education (2015).


To answer this and to take advantage of this opportunity, the Indonesian Marine Institution as a seafarer supplier should improve itself to educate and produce graduates of seafarers to meet those needs to suit developments at all levels (Level Management, Operational Level and Supporters). We should look at this as a condition of employment opportunities as well as challenges and alternative sources of foreign exchange earnings.

Indonesia as the world's third largest sailor supplier (provider) with a total number of seafarers ± 150,000 people.
